%# BEGIN BPS TAGGED BLOCK {{{
%#
%# COPYRIGHT:
%#
%# This software is Copyright (c) 1996-2025 Best Practical Solutions, LLC
%#                                          <sales@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
%#
%#
%# LICENSE:
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
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%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
%# General Public License for more details.
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%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
%# 02110-1301 or visit their web page on the internet at
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%# CONTRIBUTION SUBMISSION POLICY:
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%# (The following paragraph is not intended to limit the rights granted
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%# the GNU General Public License and is only of importance to you if
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%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
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%# END BPS TAGGED BLOCK }}}
<& /Elements/Header, Title  => $title &>
<& /Elements/Tabs &>

% $m->callback(CallbackName => 'BeforeActionList', ARGSRef => \%ARGS, Ticket => $TicketObj, results => \@results);
<& /Elements/ListActions, actions => \@results &>

<div>
<form action="Update.html" name="TicketUpdate"
    method="post" enctype="multipart/form-data">
% $m->callback( CallbackName => 'FormStart', ARGSRef => \%ARGS, Ticket => $TicketObj, CanRespond => $CanRespond, CanComment => $CanComment, ResponseDefault => $ResponseDefault, CommentDefault => $CommentDefault );
<input type="hidden" class="hidden" name="QuoteTransaction" value="<% $ARGS{QuoteTransaction}||'' %>" />
<input type="hidden" class="hidden" name="DefaultStatus" value="<% $DefaultStatus ||''%>" />
<input type="hidden" class="hidden" name="Action" value="<% $Action %>" />
<input type="hidden" class="hidden" name="Token" value="<% $ARGS{'Token'} %>" />
<input type="hidden" class="hidden" name="id" value="<% $TicketObj->Id %>" />
<input type="hidden" class="hidden" name="DefaultUpdateType" value="<% $ARGS{'UpdateType'} || ( $ResponseDefault ? 'response' : 'private' ) %>" />

<& /Elements/Crypt/SignEncryptWidget:ShowIssues, self => $gnupg_widget, Queue => $TicketObj->QueueObj &>

  <& /Elements/ShowWidgets, Object => $TicketObj, Page => 'Update', ARGSRef => \%ARGS, &>

</form>
</div>
<hr class="clear" />

% $m->callback( %ARGS, CallbackName => 'AfterForm', Ticket => $TicketObj );

<%INIT>
my $CanRespond = 0;
my $CanComment = 0;
my $checks_failure = 0;

my $TicketObj = LoadTicket($id);

my @results;

# no support for muliple articles included at the same time
( $ARGS{IncludeArticleId} ) = grep defined && length, @{ $ARGS{IncludeArticleId} }
    if ref( $ARGS{IncludeArticleId} ) eq 'ARRAY';

if ($ARGS{IncludeArticleId}) {
    my $article = RT::Article->new($session{'CurrentUser'});
    my ($ret, $msg) = $article->Load( $ARGS{IncludeArticleId} );

    if (!$ret) {
        # Make sure we don't finalize the update if we won't be able to include the article
        $checks_failure = 1;
        push @results, loc('Unable to load article "[_1]"', $ARGS{IncludeArticleId});
    }
}

$m->callback( Ticket => $TicketObj, ARGSRef => \%ARGS, checks_failure => \$checks_failure, results => \@results, CallbackName => 'Initial' );
$m->scomp( '/Articles/Elements/SubjectOverride', Ticket => $TicketObj, ARGSRef => \%ARGS, results => \@results );

unless($DefaultStatus){
    $DefaultStatus=($ARGS{'Status'} ||$TicketObj->Status());
}

my $title = loc("Update ticket #[_1]: [_2]", $TicketObj->id, $TicketObj->Subject);

# Things needed in the template - we'll do the processing here, just
# for the convenience:

my ($CommentDefault, $ResponseDefault);
if ($Action ne 'Respond') {
    $CommentDefault = qq[ selected="selected"]; 
    $ResponseDefault = "";
} else {
    $CommentDefault = ""; 
    $ResponseDefault = qq[ selected="selected"];
}

$CanRespond = 1 if ( $TicketObj->CurrentUserHasRight('ReplyToTicket') or
                     $TicketObj->CurrentUserHasRight('ModifyTicket') ); 

$CanComment = 1 if ( $TicketObj->CurrentUserHasRight('CommentOnTicket') or
                     $TicketObj->CurrentUserHasRight('ModifyTicket') ); 

ProcessAttachments(ARGSRef => \%ARGS);

my %squelched = ProcessTransactionSquelching( \%ARGS );
$ARGS{'SquelchMailTo'} = [keys %squelched] if keys %squelched;

my $gnupg_widget = $m->comp('/Elements/Crypt/SignEncryptWidget:new', Arguments => \%ARGS );
$m->comp( '/Elements/Crypt/SignEncryptWidget:Process',
    self => $gnupg_widget,
    TicketObj => $TicketObj,
);

my $reload_page;
if ( $ARGS{'SubmitTicket'} ) {
    $ARGS{UpdateType} ||= $ARGS{DefaultUpdateType};

    my ($status, @msg) = $m->comp(
        '/Elements/ValidateCustomFields',
        CustomFields => $TicketObj->TransactionCustomFields,
        Object => RT::Transaction->new( $session{'CurrentUser'} ),
        ARGSRef => \%ARGS
    );
    unless ( $status ) {
        push @results, @msg;
        $checks_failure = 1;
    }

    ( $status, @msg ) = $m->comp(
        '/Elements/ValidateCustomFields',
        CustomFields => $TicketObj->CustomFields,
        Object => $TicketObj,
        ARGSRef => \%ARGS,
    );
    unless ( $status ) {
        push @results, @msg;
        $checks_failure = 1;
    }

    $status = $m->comp('/Elements/Crypt/SignEncryptWidget:Check',
        self      => $gnupg_widget,
        TicketObj => $TicketObj,
    );
    unless ( $status ) {
        $checks_failure = 1;
        $reload_page = 1;
    }

    ( $status, @msg ) = PreprocessTimeUpdates( \%ARGS );
    unless ( $status ) {
        push @results, @msg;
        $checks_failure = 1;
    }
}

# check email addresses for RT's
{
    foreach my $field ( qw(UpdateCc UpdateBcc) ) {
        my $value = $ARGS{ $field };
        next unless defined $value && length $value;

        my ($label) = $field =~ /Update(\w+)/;
        my ( $filtered_emails, $error_msgs ) = ProcessEmailAddresses(
            Field   => $field,
            Value   => $value,
            Label   => loc( 'One-time [_1]', loc($label) ),
            ARGSRef => \%ARGS,
        );

        if ( @$error_msgs ) {
            push @results, @$error_msgs;
            $checks_failure ||= 1;
        }
        $ARGS{ $field } = join ', ', grep defined, @$filtered_emails;
    }
}

# $skip_update is provided below by reference to allow a final check to stop
# the update and print a message for the user to fix something.
my $skip_update = 0;
$m->callback( CallbackName => 'BeforeUpdate', ARGSRef => \%ARGS, skip_update => \$skip_update,
              checks_failure => $checks_failure, results => \@results, TicketObj => $TicketObj );

if ( !$reload_page && $checks_failure && $ARGS{SubmitTicket} && RT::Interface::Web::RequestENV('HTTP_HX_BOOSTED') ) {
    $r->headers_out->{'HX-Trigger'} = JSON(
        {
            actionsChanged   => { messages => \@results, isWarning => 1 },
            validationFailed => [ GetInvalidFields( Object => $TicketObj ) ],
        },
        ascii => 1,
    );
    Abort( loc("Validation error"), Code => HTTP::Status::HTTP_UNPROCESSABLE_CONTENT );
}

if ( !$checks_failure && !$skip_update && exists $ARGS{SubmitTicket} ) {
    $m->callback( Ticket => $TicketObj, ARGSRef => \%ARGS, CallbackName => 'BeforeDisplay' );
    return $m->comp('Display.html', TicketObj => $TicketObj, %ARGS);
}

$TicketObj->CurrentUser->AddRecentlyViewedTicket($TicketObj);

</%INIT>

<%ARGS>
$id => undef
$Action => ''
$DefaultStatus => undef
</%ARGS>
